Privacy Policy

At AquaTerra Bathworks, we are committed to protecting your privacy. This Privacy Policy outlines how our online platform collects, uses, discloses, and protects your information when you visit our site, engage with our services, or interact with us. By using our site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information from and about users of our online platform, including:

• Personal Information: Information by which you may be personally identified, such as name, postal address, email address, telephone number, and any other identifier by which you may be contacted online or offline. This is typically collected when you request a quote, schedule a consultation, make a purchase, or subscribe to newsletters.
• Project-Specific Information: Details about your bathroom renovation project, including dimensions, design preferences, material choices, and photographs, which are necessary for us to provide bespoke solutions and accurate quotes.
• Usage Information: Information about your internet connection, the equipment you use to access our site, and usage details, collected automatically as you navigate through the site. This may include IP addresses, browser types, page views, and time spent on pages.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and other tracking technologies to enhance your browsing experience, analyze site usage, and support marketing efforts.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our online platform and its contents to you.
• To provide you with information, products, or services that you request from us, such as custom vanity quotes, product catalogs, or consultation bookings.
• To fulfill the purpose for which you provide it. For instance, if you provide your name and address to receive a design consultation, we will use that information to schedule and conduct the consultation.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our site or any products or services we offer or provide.
• To allow you to participate in interactive features on our online platform.
• For marketing purposes, such as sending you promotional materials about our latest designs, sustainable materials, or special offers, where you have opted to receive such communications.
• To improve our site, products, and services, and to understand aggregate usage trends.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business (e.g., payment processors, plumbing contractors for installation, IT service providers), and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of AquaTerra Bathworks' assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by AquaTerra Bathworks about our online platform users is among the assets transferred.
• To fulfill the purpose for which you provide it. For example, if you give us an email address to use the "email a friend" feature of our site, we will transmit the contents of that email and your email address to the recipients.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of AquaTerra Bathworks, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our online platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our online platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the site.

Your Privacy Rights (GDPR and Australian Privacy Principles)

AquaTerra Bathworks complies with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth), which govern how Australian Government agencies and most private sector organisations must handle, use, and manage personal information. For our European customers, we also strive to adhere to the principles of the General Data Protection Regulation (GDPR), providing you with additional rights regarding your data.

• Access to Your Information: You have the right to request access to the personal information we hold about you.
• Correction of Your Information: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Erasure ('Right to be Forgotten'): In certain circumstances, you have the right to request the deletion or removal of your personal data where there is no compelling reason for its continued processing.
• Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Data Portability: You have the right to obtain and reuse your personal data for your own purposes across different services.
• Object to Processing: You have the right to object to the processing of your personal data in certain situations, including for direct marketing.
• Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before processing your request.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the bottom of the page. You are responsible for periodically visiting our online platform and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

If you believe that AquaTerra Bathworks has not adhered to this Privacy Policy, please contact us. We will make every effort to address your concerns promptly.

Last updated: May 23, 2024